Warning against counterfeit products of “WRINKLE SHOT SERUM”

July, 2018

POLA, INC.

Dear. Customers,
We would like to express our sincere appreciation for your continued patronage of POLA’s products.
We have confirmed that WRINKLE SHOT SERUM (Manufacturer: POLA CHEMICAL INDUSTRIES, INC., Marketing Authorization Holder: POLA, INC.) are being counterfeited and distributed on online marketplaces in Japan and China.

As a result of analyzing the seized counterfeit products, the ingredients were totally different from our authentic products, and furthermore, NEI-L1, the active ingredient which improves wrinkles, was not even added. For these counterfeit products, we cannot assure you any of their efficacy, safety, and overall quality. We are seriously concerned that counterfeit products could potentially be harmful to your health.

Wrinkle Shot Serum is available exclusively at the face-to-face sales counters through consultation for each customer’s skin condition and explanation for proper instructions for use. It is not available even on our official website. Thus, all Wrinkle Shot Serum products available on online marketplaces are from unauthorized distributers, which means they possibly are counterfeit.
We highly recommend our customers to purchase from authorized channels.

Authorized channels of Winkle Shot Serum

  • 【JAPAN】POLA Beauty Director
    POLA SHOPS (POLA The Beauty, etc.),
    POLA Corner in Department store
  • Shop information

*Please be wary of the online shops which are claimed to be “POLA Beauty Director”or “authentic products”, none of them are distributed from authorized channels.

Our Counterfeit Policy

Currently, we have been conducting investigation for identifying the distribution route of the counterfeit products. Moreover, we’ll file a claim against the online marketplaces which already have been confirmed as involved in selling counterfeit products, and also take legal actions including civil suit and criminal suit.
Please note that we will not be able to neither perform an authentication, nor offer an assurance for counterfeit products, nor exchange for authentic products.
POLA will not be responsible for any accident, defect or damage which caused by the counterfeit products.

How to spot counterfeit products

*The pictures shown below are the features that we frequently confirmed so far, and not exhaustive.

【Main Body】

(The features of the counterfeit products)

1. The bilateral corner shapes of the upper area of the tube are different
2. An air hole is missing, and shrink wrap film is not tightly fitted

【Brochure for a single product box】

(The features of the counterfeit products)

1.Printed as“客 相談室”instead of“お客様相談室”

【Brochure for a single product box】

(The features of the counterfeit products)

1. The radical of“避”has an extra dot
2. Printed as“專門” instead of “専門”

【Brochure for a single product box】

(The features of the counterfeit products)

1. Printed as “王に” instead of “主に”
2. The vertical line in the middle of “両” go through to the bottom

【Brochure for a single product box】

(The features of the counterfeit products)

1. “:”is missing

【Brochure for a single product box】

(The features of the counterfeit products)

1. “()”is missing

【Customer Service】
POLA Customer Support Center
(Toll free number) TEL:0120-117111
By e-mail

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